How Rentisity protects your personal data and complies with GDPR.
Rentisity is committed to protecting personal data and fully complying with the General Data Protection Regulation (GDPR) and Irish Data Protection legislation. We treat your data with care and respect your rights.
Name, email address, phone number, password, profile picture, role (tenant, landlord, service provider), and account settings.
Property addresses, rent amounts, lease terms, application information, messages, and other details you share when listing or searching for properties.
When you choose to verify your identity, we process documents you upload (e.g., government ID, proof of employment, educational certificates). These are processed securely and stored separately.
Pages visited, features used, click patterns, device type, IP address (anonymized), and browser information. This helps us improve Rentisity.
Messages, emails, and support requests you send through Rentisity are stored to provide customer support and improve our service.
Under GDPR, we only process your data when we have a legal reason to do so:
We process data required to provide you with Rentisity services (login, property listings, applications, messaging).
We process data when required by Irish law (e.g., know-your-customer checks, RTB compliance, fraud prevention).
We process data to improve Rentisity, prevent fraud, maintain security, and provide customer support.
Where required (e.g., marketing emails, analytics), we process data only when you've given clear, freely-given consent. You can withdraw consent at any time.
All data in transit uses industry-standard TLS/SSL encryption. Sensitive data at rest is encrypted using AES-256.
Only authorized Rentisity staff with a legitimate business need can access your data. All access is logged and monitored.
We maintain audit logs of all data access and modifications to detect unauthorized activity.
We conduct regular security assessments, penetration testing, and vulnerability scans.
We carefully vet any third-party service providers and ensure they comply with GDPR via Data Processing Agreements (DPAs).
We retain your data only as long as necessary. Here's our retention policy by data type:
As long as your account is active and for 2 years after deletion (to comply with tax and legal obligations).
Retained for the duration of your tenancy/rental relationship, plus 7 years (to satisfy legal requirements).
Retained for compliance and fraud prevention, then securely deleted unless a legal hold applies.
Anonymized usage data retained for 12 months; server logs retained for 90 days.
Under GDPR, you have the following rights. You can exercise any of these by contacting us via our data request form:
You can request a copy of all personal data we hold about you.
You can request that we correct inaccurate or incomplete data.
You can request deletion of your data, subject to legal retention obligations.
You can request that we limit how we use your data while we investigate a dispute.
You can request your data in a structured, portable format (e.g., CSV) to transfer to another service.
You can object to certain processing, including marketing emails and analytics.
If we process your data based on consent, you can withdraw it at any time.
If you believe Rentisity is not complying with GDPR or your data protection rights, you have the right to lodge a complaint with the supervisory authority:
Data Protection Commission (Ireland)
21 Fitzwilliam Square, Dublin 2, Ireland
Phone: 1800 437 737 | Email: info@dataprotection.ie
Have questions about your data?