Delete your data
How to delete your Rentisity account and the personal data associated with it.
Last updated: November 2026
You can delete your Rentisity account — and the personal data linked to it — directly in the app, or by email if you can no longer access your account. Deletion is permanent once the 7-day grace period ends, and you can cancel it at any time before then by signing in again.
Delete your account in the app
This is the fastest way to delete your account and everything associated with it.
- 1Open the Rentisity app and sign in to the account you want to delete.
- 2Open your profile and go to Settings.
- 3Under "Account Preferences", tap "Delete Account".
- 4Confirm with your password. If your account has no password (for example, you signed up with Google, Apple or Facebook), choose the email option instead and open the confirmation link we send you within 15 minutes.
- 5You will see a confirmation and receive an email. Your account and its data are scheduled for deletion and permanently removed after 7 days.
Open contracts or jobs: if you have active contracts of tenancy or open jobs, resolve or close them first. The app will tell you what is preventing deletion.
Changed your mind? Sign in again during the 7-day period and tap Yes, Continue to Rentisity to cancel the scheduled deletion.
More than one role? If your login has several role accounts (for example, landlord and tenant), delete each role account separately, or email us to have all of them removed.
Request deletion by email
If you cannot sign in or no longer have the app, email us from the address registered to your account with the subject Data deletion request and include:
- Your full name
- The email address(es) linked to your Rentisity account
- Your role: tenant, landlord or service provider
- Your account phone number, if you have one
We may need to verify your identity before processing the request. We will confirm by email once your data has been deleted, and we aim to complete every request within 30 days as required by GDPR.
What we delete
When your account is deleted, we permanently delete or irreversibly anonymise the personal data linked to it, including:
- Account details such as your name, email address, phone number, password, profile photo and account settings
- Property listings and records you created
- Documents you uploaded, including identity and verification documents
- Preferences, reminders, saved searches and in-app activity tied to your account
- Payment details stored by us
What we may keep
A small amount of information may be retained where the law requires it or where necessary to protect our users, including:
- Financial and transaction records (such as invoices and receipts) that we must keep for tax and accounting purposes
- Records needed to prevent fraud, resolve disputes, enforce agreements or comply with a legal obligation
- Content you shared with other users, such as messages or contracts, which may also be held in their own records
Retained records are limited to what is necessary and kept only for the period required. They are not used for any other purpose.
Signed in with Facebook, Google or Apple?
Deleting your Rentisity account also removes the connection between Rentisity and your social account. You can additionally remove Rentisity from your Facebook Apps and Websites settings, or from the equivalent settings in Google or Apple.
Related information
- Privacy policy — what we collect, how we use it and your rights
- GDPR & data protection — how we comply with data protection law
- Data requests — access, correct, export or restrict your data
Questions about deletion? Contact privacy@rentisity.com.